Service Writer/Inside Sales Representative
Howard P. Fairfield, LLC | Columbia, CT
WH Rose, a division of HP Fairfield and the Alamo Group, has an immediate opening for a Service Writer/Inside Sales Representative at our Columbia, Connecticut facility. This position is the primary contact for all customer inquiries in relation to service work and small equipment sales.
Duties of this position include but are not limited to:
- Professionally greet walk in customers and telephone customers needing service/inside sales work
- Gather customer and vehicle/equipment information and a detailed description of the work to be performed.
- Enter a detailed work order.
- Communicate with the Operations and Sales Managers and put together an estimate to give to customer before doing any unauthorized work.
- Complete the Service work order and bill out the customer.
- Handle warranty work orders both internally and externally.
- Schedule on road/in shop service work for the Service Technician.
- Work with Operations Manager to schedule and manage work flow.
- Assist with equipment warehouse shipments and be a backup for the CSR with regards to the paperwork involved.
- Maintain service records for rental units and ensure units are kept serviced and ready for use.
If you have excellent customer service skills and are motivated to become successful in a long term career, then we want you! We offer competitive wages and an excellent benefit package! To be considered for the exciting opportunity, click apply now to be directed our online career center to fill out your application and upload your resume by 5pm, Friday, June 29, 2018.